Frequently asked questions

Our fully escorted holidays are tailored for people who choose, for whatever reason, to travel by themselves in the company of like-minded individuals. This does not mean that you need to be single to join our holidays, just travelling solo; many people choose to travel alone without their spouse/partner.

As travelling on your own can be daunting, especially the first time, we arrange for you to meet your Tour Manager or a One Traveller representative before you check in at the UK departure airport. They will be with you to assist at the airport up until security where all you need do is board your flight and of course, in most cases (including departures from London St Pancras rail terminal) your Tour Manager will be travelling with you as well.

*Guests that fly from regional airports on connecting services will meet our Tour Manager at Heathrow or Gatwick or on direct regional flights (where offered) on arrival at the destination.

If your flight or international rail journey departs before midday, we offer a hosted Pre-Holiday Get-Together. This allows you to make a more leisurely journey to the terminal and is an opportunity to meet your fellow travellers the night before you travel. Enjoy a welcome drink, three-course evening meal, breakfast the following morning and private transfer to the terminal. We also have specially negotiated parking rates for One Traveller guests booking this option at some of our airport hotels. To learn more about our Pre-Holiday Get-Togethers click here.

Ladies usually outnumber men on our holidays. In a typical group of 25 people, one in five will be male.

One Traveller will usually operate a tour with a minimum of 10 people. Our groups typically number between 18 to 25 people, plus your Tour Manager. Some holidays operate on group sizes of up to 30 people and our ONE Experience charter cruises can be larger, though two Tour Managers will be present in these situations.

For whatever reason you wish to travel by yourself, One Traveller can help you take that first step. Even if you are a seasoned solo traveller, we know that there may be butterflies in your stomach before travelling. One Traveller will take care of everything for you. All you have to do is pack your suitcase!

Your holiday is fully escorted by a One Traveller Tour Manager who will be with you every step of the way. They will make sure you are in the right place at the right time and that you are familiar with all the customs of your place of visit. Your Tour Manager is there to make sure that you are happy and that all your needs are taken care of.

You don't have to spend time alone unless you choose to. There will always be like-minded company close at hand and something different is always planned each day. If you would like to do spend the day at the hotel or see somewhere not included in the organised tour, our Tour Managers are happy to share their local knowledge to help make this possible, where time allows.

One Traveller holidays cater for the mature solo traveller. The age group tends to be 50 plus, with most of our travellers in their 50s, 60s and 70s, as well as fairly fit, young-at-heart octogenarians. Our aim is for all guests to have a lot of fun and good conversations with their fellow One Travellers, regardless of age. Everybody will have chosen to visit the same destination, so will have a similar mind-set of seeing the sights and attractions that their holiday has to offer, while enjoying good company.

Our holidays are not physically demanding, but you do need to be capable of a certain amount of unassisted walking to enable you and your fellow travellers to enjoy the holiday to the maximum.

As a rule, if you can walk one mile and climb two flights of stairs (normal household equivalent), unassisted at a normal pace then you should be able to manage most of the day-to-day itineraries of our holidays.

Our Tour Managers will help to a certain extent but do bear in mind they are there for the whole group. There may be uneven footpaths to negotiate as well as steps.

On some days, you will notice a foot symbol on your itinerary, which show you at a glance which excursions require a more moderate amount of walking and steps and may be considerably more than the above requirements.

For those considering a holiday where the symbol applies, you may wish to take the opportunity on those occasions to remain at the hotel where you can relax and enjoy the surrounding facilities.

If you are considering a further-afield touring holiday, the nature of the holiday means that you are likely to be moving about more, and we advise you to think about how to adjust to being in a different time zone, and differences in climate.

In general, for safety reasons, we require that all guests can cope reasonably with the demands of the holiday arrangements without assistance from our Tour Manager or your fellow travellers. Please make sure that you have fully understood the level of activity and ability required to complete the holiday on which you are booking. If unsure, contact our team for advice. To learn more about our mobility and accessibility guidelines page click here.

Our Tour Managers are there to arrange all holiday logistics, ensure all arrangements are in place and be of assistance to all guests on the holiday. They can therefore only offer a limited amount of time to any one individual without neglecting other guests and their other duties. Should you require further advice on whether any holiday is right for you please contact our team to discuss this further. Also refer to our booking conditions for advice on requirements for guests with reduced mobility.

Of course! Sometimes it helps to know there will be a familiar face, whether a relative or a friend. You will both have the freedom and privacy of your own room like all the other guests on the holiday. Whether you travel with a friend or not, you will soon meet your travelling companions and be made to feel at ease. Most of our guests travel by themselves (or sometimes with a friend they met on a previous holiday).

Not at all. Our purpose is to take small groups of solo travellers away on their holidays to enjoy a shared destination together. Our fully escorted holidays are tailored for people who choose, for whatever reason, to travel by themselves in the company of like-minded individuals. This does not mean that you need to be single to join our tours; many people choose to travel alone without their spouse/partner.

You don't have to be outgoing or adventurous to go on our holidays. The advantage of travelling with One Traveller is that you can just relax and be yourself. Our Tour Manager will always be at hand. They are carefully chosen for their travel experience and friendly personality and can assist if you have something you wish to do or somewhere you want to explore outside of the itinerary.

If you are a little apprehensive about travelling by yourself, call us for a chat and we will talk you through it. After all, holidays are about having fun.

Let One Traveller take care of all the details so you can enjoy a stress-free travel experience safe in the knowledge that you will not miss any of the highlights.

You can learn a little about some of our Tour Managers by visiting Your Tour Managers

If you don't know whether a One Traveller holiday is for you, why not give us a call to talk it through? We are a family-run company and everyone who answers our phones is very experienced in answering solo travellers' requests. 

You'll speak directly to the people who put the holidays together, personal service and access to greater in-depth knowledge than you might receive with a larger company. 

We are not there just to take holiday bookings; we understand that there are questions you may need answering before you book. Don't forget to check what previous guests have said about our holidays by looking at our Trustpilot Page.

Absolutely! As we are a solo holiday specialist, we have a couple of features of the holiday which are designed to get people to mingle, particularly for the first few days: At every evening meal you sit with people from the group that you have not sat with before; to facilitate this at mealtimes we have developed our own unique system (exclusive to One Traveller).

Some of our travellers like a few extra days to enjoy the destination or to combine the holiday with a stay with family or acquaintances. This option applies to all holidays and is especially popular with our North American destinations. Perhaps if you are taking part in one of our Asian holidays, you may wish to extend your holiday to allow a visit to see friends and family in Australia too.

Please notify us at the time of booking and we can organise an extended stay for you, including the option of flying back from a different airport. During the holiday, our Tour Manager can offer advice and local insight to help you plan your extra time.

Many of us have experienced frustration trying to hear and understand tour guides from afar. Tour guides communicating with their groups often have no alternative but to raise their voices to be heard.

We use VOX audio guides on many of our holidays. This means you can enjoy every excursion and can move freely around the places that interest you, take photos and admire the scenery while still hearing the full commentary.

The guides are also suitable for hearing aids users, designed to help people with hearing loss improve their auditory access in difficult and large area listening situations.

*VOX is only used during holidays when at least 15 guests are present.

One of the most popular ways (which also offers great value for money) is with the coaching operator National Express. Check with National Express that a service is operating on your required route and date by visiting their website: www.nationalexpress.com 

If you would like help to book a private car or with arrangements to get you to/from the airport, then let us know and we can assist you. 

We can also arrange regional flights to the main departure airport, please enquire when booking. 

We include a chauffeur service from your door to the ship's gangway*. A chauffeur will be ready to greet you. They will load your luggage for you at your door and on arrival at the port it will be collected from the vehicle by the ship's porters and delivered to your cabin. After disembarkation at the end of the cruise your driver will be waiting to bring you home.

*Chauffeur service is included up to 100 miles from the port. Supplements will apply for distances above 100 miles. This service may be shared with another One Traveller guest if they live on the same route. In lieu of the chauffeur car service we can also arrange a hotel at the port or parking should you wish to make your own way.  

We do not allocate seats, so every day you sit somewhere different on the coach.

For most holidays we use a full sized 49 seat coach for our smaller group sizes so there is always lots of room and plenty of spare seats.

With our wealth of experience of leading holidays, we understand that everyone has their own personal needs and preferences. Each guest has their own file in which we note these details, and we make sure this information is passed on to relevant airlines, hotels, restaurants, etc. We know all our suppliers personally, which makes dealing with special requests a pleasure. Just call, email, or write to us and we will try to accommodate. 

Our booking form includes space for you to inform us of any requests, as well as telling us about your preferred seat on board the aircraft or grade of cabin on board a cruise ship. We will endeavour as much as we possibly can to ensure your requirements are met, however from time-to-time requests cannot always be guaranteed. 

All requests need to be sent to us no later than eight weeks before departure to ensure all suppliers can be notified in time.

Please let us know at time of booking if you have a seat preference for your flight. Your booking form also has a section where you can add this information where you can request aisle or window only.  

All flight seat requests are sent to the airline six weeks before departure and cannot be altered or added after that period. In most cases the airlines manage to fulfil the seat requests that we send to them. As our flight bookings are held under a group booking code it will not be possible to view or change seats on the airline’s website. Seat allocations can be changed (subject to availability) at the airport check-in only, however this is not in the control of One Traveller.

Rodina, which aptly means family in Czech, is our way of saying thank you for your loyal custom. For every fifth One Traveller holiday you take, you’ll qualify for a reward. This will be in the form of a money-off voucher, which you can choose to put towards your next holiday or share with a friend.

You will earn your first reward for £100 off your next holiday with us upon completion of your 5th holiday. The amount you’re rewarded the increases with each milestone holiday (10, 15, 20 etc). For those well and truly bitten by the travel bug, there is no limit on the rewards you can receive!

There are three ways which you can use your reward. You can redeem it against an existing or a new booking, gift your voucher to a friend, or save your vouchers to spend later. Please note that if you wish to transfer your voucher to a friend you must inform us in writing by emailing admin@onetraveller.co.uk

Guests can only redeem the full value of their reward against any new or existing booking where the outstanding balance is greater than or equal to the value shown on your reward voucher.

Yes you can. If you have a reward to redeem, you will be presented with this when you sign in to our website to make your booking. To redeem a reward simply click on the tick box adjacent to it. This will deduct the reward's value from the required deposit amount (or balance payment if you are booking a last minute holiday). If the reward's value is higher than the minimum deposit, the outstanding balance value would also reduce accordingly. If you have been gifted a reward from a friend, simply enter the reward's code into the box to redeem the reward. Your friend must first notify us that they wish to transfer the voucher to yourself.

If you cancel your holiday, the reward(s) which you have redeemed against it will be re-issued to you with the original expiry. Any extensions to the original expiry date will be at One Traveller's discretion. 

Please visit onetraveller.co.uk/terms-conditions to view our terms and conditions.

Packing for a holiday is never easy. Therefore, One Traveller will send you comprehensive information specific to your holiday, notifying you on any events to expect and what types of clothes you may need.

In general, we suggest that you dress for comfort. However, on some of our holidays there are opportunities to dress up more formally. These could include excursions such as attending the theatre, a concert or meals out in local restaurants that we include during many of our holidays.

One Traveller will write to you approximately two weeks before the holiday begins with details of currency needed including the best place to get it. You can also refer to our 'Useful Info' sheet that will have been sent with your original booking confirmation. You will receive this again with your final paperwork.

If your return flight to the UK is late at night, we can book you an additional overnight stay in a hotel near the airport on a Bed & Breakfast basis. This allows you to relax for an extra night before continuing your journey the next day. For details, please enquire at the time of booking, or call us on 01760 722 011.

A deposit will secure your place instantly on all our holidays. You can do this by calling us on 01760 722 011, or you can book online on our website using your debit or credit card. We also accept cheques made payable to "One Traveller Limited".

If you are booking within the balance due date the full amount of the holiday is payable.

Should you decide to add extras such as a Pre-Holiday Get-Together, flight upgrade or airport parking prior to your final payment, call us on 01760 722011 or email us admin@onetraveller.co.uk

Due to some of these being subject to availability, please inform us as soon as possible.

You are welcome to pay for your holiday in instalments via debit, credit card, bank transfer, cheque or online via your guest portal account (please note that the minimum instalment is £250). You’ll never be penalised for paying in a particular way and will never pay more because of the options you choose.

The best way to pay is by debit card, credit card, bank transfer or via your guest portal.  

We also accept cheques payable to ‘One Traveller Limited’ and sent to One Traveller Ltd, Roman House, Turbine Way, Swaffham, PE37 7XD.

Our guest portal allows you to access your holiday bookings, details and documentation on your account with us instantly online.

Visit onetraveller.co.uk and click on ‘Manage My Booking’ in the top navigation bar or alternatively visit portal.onetraveller.co.uk. 

Please note that we must hold an email address and you will need to have previously made a booking with us to access the guest portal.  

To create a new account or password please click ‘Forgot password?’ to reset your password (first-time users).

Passwords must be at least eight characters long and contain: at least one uppercase character, one lowercase character and a number.

Please ensure that you check your ‘Spam’ or ‘Junk’ folders.  

Our team can manually reset passwords upon request; however, we are unable to reveal existing passwords to guests as we do not store these.

You can log out of the portal at any point by clicking on the logout icon in the top right corner, except when making a payment via Sage Pay.

To return to the dashboard at any time, simply click the ‘Return to dashboard’ icon.

When you have confirmed your holiday insurance, we ask for details so that in the event of an emergency, we can deal with any problems, if necessary, on your behalf.

One Traveller does not offer holiday insurance; however, guests can take advantage of our exclusive 15% discount with Staysure Travel. For more information, please visit onetraveller.co.uk/tailoredforyou

In the event of you having to cancel one of our holidays in the UK our normal booking conditions would apply regarding any cancellation charges and monies forfeited by our suppliers. Therefore, it is advisable to have cancellation insurance and also to insure loss of personal belongings. 

If you are a UK citizen naturally you would be covered for the cost of any medical treatment under the NHS.

We do recommend that you purchase insurance prior to your balance payment due date so that in the event of a cancellation after the balance payment due date where penalties apply, as we will already have paid some suppliers, you can attempt to claim for this loss from your insurance.

When booking your trip, catering it to your needs and providing the relevant information to hotels, airlines, and other travel services, we require your personal data. The data we retain on all customers is listed below and used throughout the booking and delivery of your experience to make it the best it can be. • Name • Address • Telephone Numbers • Email Address • Next of Kin • Bank Details • Dietary Requirements/Preferences.

We also collect sensitive other data on our travellers, to ensure we can find you have a personalised and safe and legal trip with us. All the data below is used to attain visas, book hotels & airlines and so only shared with the relevant authorities and approved 3rd parties.

Please note the visa data collected may be extensive, but it is only collected on the basis that it is required for successful processing.

• Gender/Title • Passport Details • Date of Birth • Medical Information • Personal and Family History • Occupation, Education and Criminal history.

One Traveller is fully GDPR compliant, and we have taken all measures necessary to ensure all guests personal data is stored securely and only passed on to suppliers both inside and outside of the EU for the purposes of fulfilling your holiday. By agreeing to the booking conditions, you are consenting for One Traveller Limited to pass your details to third parties. This movement of data is essential to allow the fulfilment of the contract between us and yourself.

Please note that on occasions special category data such as health and medical history may be processed, this will allow One Traveller staff to aid in safeguarding guests during their holiday and ensure that any special requests are met, this information will be collected by One Traveller staff and only passed to the Tour Manager. Special category data will only be disclosed to another party if the need to protect an individuals' life or liberty occurs, such as a medical emergency.

Upon completion of your holiday, your data will continue to be stored securely. If you wish to be removed from our systems, please request this in writing upon your return.

Under GDPR, individuals have several additional rights compared to the Data Protection Act in 1998. These include the right to:  

1. Be informed – to know what data we hold and how we use it

2. Access – to have access to your data

3. Rectification – to amend any information we hold you believe to be incorrect

4. Erasure – to have your data removed from our systems

5. Restrict processing – to request that your data is only used in certain ways

6. Data portability – to ask us to send you a copy of your data

7. Object – The right to object to how your data is

Please note it is not possible to offer Erasure if you have a current booking with us. You also have rights in relation to automated decision making and profiling, however as One Traveller do not use these methods, they are not included within this notice. As an individual, you can exercise these rights any time by contacting us in writing using the information below. We will always endeavour to respond to any requests in a timely fashion, and will provide any information requested free of charge, no more than one month after the original request is made.

Yes, you can. Please advise us in writing by post or via email to admin@onetraveller.co.uk. You're cancellation request will only take effect from when it is received by our office team. If you cancel you will be liable to pay cancellation fees as detailed in our Booking Conditions (in accordance with regulations agreed by ABTA and the Package Travel Regulations).

Call 01760 722 011 or email us quoting your booking reference number.

No. Our prices are based on sole occupancy of a spacious double or twin room with ensuite facilities, with no single supplement.

We do not offer a cost saving if you wish to share a room. Everyone is allocated a room to themselves.

All your travel details will be issued approximately 14 days prior to departure. We always use the hotels listed in our brochure, except in extreme cases. To view descriptions and images of the hotels we use, please refer to the holiday page on our website.

One Traveller Limited is a tour operator member of ABTA (the Association of British Travel Agents) and our ABTA number is Y3177. ABTA's main aims are to maintain high standards of trading practice for the benefit of its members and their customers, the travel industry at large and the consumers they serve.

Holidays that do not include flights are protected by ABTA. All the flight-inclusive holidays contained on this website are financially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL certificate and confirmation invoice (our ATOL number is 9718).

Please see our booking conditions within the brochure, on our website or for more details about financial protection and the ATOL certificate click here.

You can also view One Traveller's ATOL license by clicking here.

Your ATOL certificate is proof that the holiday you have booked is protected by ATOL. It explains what protection you have and what to do if there is a problem. Keep it somewhere safe and make sure you have it handy on holiday, so you know how to make an ATOL claim if you need to.